Product Maintenance & Customer Support

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Product maintenance always helps in advancing towards newer versions, improvised usability accessibility and security grounds. We understand that company’s growth always depends upon long term maintenance and service of the product. At OSAIR our dedicated Support staff is always ready to respond over customer issues delivering right solutions to ensure client satisfaction.

Maintenance Services include:

  • 24/7 Technical Assistance
  • Supplement customers internal support staff
  • Providing after-hours support or select-hours support
  • Support through offshore software development center
  • Providing client site-based project management

Application Support Services:

  • Development of maintenance plans and procedures
  • Coordination with customers for rectifying discovered technical problems
  • Problem Verification
  • Troubleshooting and continuing maintenance support
  • Implementing product modifications which makes it usable in changing environment
  • Improvising the performance and maintainability
  • Preventive measures to detect latent faults